Which department in the company should own Social Media?

July 8, 2013 by  
Filed under Media, Media Monologues, SMO, Social Networking

This question was asked in a LinkedIn group for newspaper professionals a while ago.

SOCIAL MEDIA: In your opinion which department should administer your organization’s Social Media properties? Do they really have the knowledge/tools to be successful? What’s your experience?

I’m interested in your thoughts. While the context was newspapers’, there’s no industry bias in the question itself, so if you want to leave your thoughts, why not let us know what industry you’re in as well? Below you can see how I replied to the question.

There were about half a dozen replies in the thread, but I was surprised to see they were mostly in favour of Marketing ‘owning’ Social Media across the organisation to control brand and brand messages. Moreso, the view was generally that Marketing is better equipped than Editorial to create a Social Media Strategy focused on business needs, and to execute that strategy in view of dollar values, KPI measurements and ROI. Clearly these were Marketing people, so naturally they were approaching it from a Marketing perspective.

There were some very good responses from extremely experienced industry people, including those who favoured a mixed approach to responsibility. I would link to the conversation, or detail more of what others said, but it’s a private LinkedIn group, so the content stays there.

I could have written more, and I’ve expanded a little bit in this post, but now you can read the ‘quick’ response I gave. What do you think? Which department in a media organisation should administer the social media properties?

This was my response:

While marketing can definitely help with strategy, sourcing tools for and measuring targets, audience growth through social competitions and promotions of content through something like Facebook Ads, I’m firmly of the belief that the day to day management of social needs to be in the hands of Editorial. And definitely NOT Advertising. Particularly so for social media accounts that carry the name of the publication, and are effectively the public voice of the organisation to readers across social media.

This is for the same reason Editorial takes charge and handles production of the newspaper – it is the stories/content produced by Editorial that drive reader engagement across any platform.

Marketing has a place in the social media mix, definitely, but I’d agree with what was said right at the start about B2B and B2C client bases. Marketing can handle B2B and limited B2C, but it’s Editorial’s responsibility to engage with readers. We have also had, and I have helped develop strategy for, specific Marketing social media accounts around programs at the newspaper. Like business awards or youth awards, these rightly sit with the Marketing department, who manage the content and interactions from those program’s accounts.

I could write more, but I must run. If I had time to go on, I would talk more about providing breaking news and sourcing news and contacts via social media during a breaking news or crisis event. Those are purely news and editorial judgements being made on the fly, with very serious consequences, and not something I would be comfortable having Marketing involved in. Much more could be discussed about that. Final thought, when readers complain, who takes the phone call? Editorial, where ultimately the Editor takes responsibility for the content.

I think in almost every industry other than news media, the natural answer is Marketing. It’s social media marketing, after all. It’s generally marketing who produce the ‘content’ that is customer-facing. In the media, Editorial not only produce the entire body of content that the consumer sees, but they also have to back it up in what can at times be an environment hostile to the message or story being aired publicly. This is a much trickier environment than mere brand marketing.

Does Editorial have the tools or training to manage this environment effectively? Yes and no. Not every Editorial person needs to have the full skill set for managing the brand account, persona, and interaction. Just as Marketing has people with different skills, Editorial needs a group of people – even if it’s not a formal or full time Social Media Team – who have the skills, knowledge and tools to manage social media effectively whether it’s rolling crisis updates or promoting a lifestyle piece on the weekend’s cat show. That’s my shout out to Veronica Corningstone.

Half of all tweets generated by just 20K elite users

April 7, 2011 by  
Filed under Media, SMO, Social Networking

A new report from Yahoo! Research has used Twitter in an attempt to answer Lasswell’s maxim: “who says what to whom in what channel with what effect”.

The report, Who Says What to Whom on Twitter | Yahoo! Research, found that 50% of all tweets consumed are generated by just 20,000 elite users.

For the purposes of the study, they classified Twitter users into “elite” or “ordinary”, breaking elite users into the categories media, celebrities, organisations and bloggers.

One of the more interesting things looked at in the report is the lifespan of content, and what they found with media-related tweets.

“We find that different categories of users emphasize different types of content, and that different content types exhibit dramatically different characteric lifespans, ranging from less than a day to months.”

In its conclusion, the report found that “media-originated URLs are disproportiantely represented among short-lived URLs”.

We also find that different types of content exhibit very different lifespans: media-originated URLs are disproportionately represented among short-lived URLs while those originated by bloggers tend to be overrepresented among long-lived URLs. Finally, we find that the longest-lived URLs are dominated by content such as videos and music, which are continually being rediscovered by Twitter users and appear to persist indefinitely.

That can be seen in this figure, generated by unshortening 35,000 URLs that “lived” at least 200 days, and mapping them to 21,034 domains.

Read the abstract and get the PDF of the report here:
Who Says What to Whom on Twitter | Yahoo! Research

Guy Kawasaki – defensive about Twitter spam?

February 11, 2009 by  
Filed under SMO, Social Networking

Darryl King of web development company ireckon conducted an experiment three weeks ago. He publicly tweeted that he was unfollowing Guy Kawasaki because of his spammy Twitter activity.
Specifically, Darryl King said:

“i removed my follow of @guykawasaki as it just seemed to be twitter spam not a conversation.”

Guy obviously tracks his mentions because within five minutes he replied to Darryl. Read more

Social Networking Distribution – Power of the reTweet

January 2, 2009 by  
Filed under Journalists, Media, SMO, Social Networking

My Twitter Social Ego NetworksImage by Nimages DR via Flickr

“by a conservative estimate, two tweets by journalists — my colleague and me — that took about two seconds of our time potentially reached nearly 3,000 people in less than 20 minutes. That doesn’t mean all 3,000 read the tweet, went to the link or were even online at the time”, but the potential is there.

The power of retweeting has been seen by almost everyone on Twitter, but an example of mine was with the story about police seizing a member of the public’s mobile phone and deleting content. I first Tweeted the link at 5.45pm on December 26 (Boxing Day, a public holiday).
From my calculations in less than three hours nine people including me distributed that story to a network of 7600 people. Of course they didn’t all see the link, or click on it if they did see it, but as Gina Chen said, it shows the potential for news distribution via social networking.

Admittedly I also gained an advantage by being part of mainstream media, but earlier tweets propagating the original story from Ben Grubb were also distributed as widely, or wider, than my later tweets.

Originally from my auto-posting daily Delicious links, I have cut this back to just the link I have added comment to. This is in preparation for a blog redesign, where I no longer want posts titled “links for YYYY-MM-DD”. A live stream of Delicious links will also always be available in a sidebar widget and/or stand-alone page.

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uTag – gaming the link economy

September 24, 2008 by  
Filed under Online, Other blogs, SMO, Technology

uTag logoI’ve been using a URL shortening service on my site called uTag since it was launched a few weeks ago.

UPDATE: I have removed the uTag script that automatically changed my URLs. And for brevity, the technical issues with uTag that I address in this post are:

  1. If the ad banner is left open after visiting a site, the user continues surfing to other websites, and later closes the ad banner, the browser will automatically refresh to the page first visited by following the uTag link.
  2. In the same vein, once the ad banner is closed, using the Back button will simply reload the banner frame, rather than going back to the linking site.
  3. A uTag Death Loop exists, whereby a uTag link to another uTag enabled site will result in an increasing number of ad banners stacked on top of each other. Read below for how this happens.

Put simply, uTag is a monetisation strategy for linking. Several sites already provide link shortening services which have become popular chiefly amongst Twitter users, who need a short link because their posts have a 140 character limit. Examples are bit.ly, is.gd, tinyurl.com, to name just a few. The difference with uT.ag is that it aims to pay people for providing those outbound links. Read more

aTwitter

September 11, 2008 by  
Filed under Journalists, Mobile, Online, SMO, Social Networking

This blog has not been updated in almost two months. I would always prefer that were not the case and, as I’ve said before, I hope to remedy that with more frequent posting. For some reason my daily Delicious links haven’t been posting, but my Twitter updates in the sidebar have been flying along at an increasing pace.

Twitter logoOn Monday I hit 700 Twitter updates since signing up to Twitter just over 12 months ago. Since Monday I have posted another 125+ updates, reaching nearly 300 updates in the first 11 days of September. Excessive? Read more

Jay Rosen transcript posted below

July 29, 2008 by  
Filed under Media, Online, SMO, Social Networking

In case there is anyone out there who thinks they don’t have the time to listen to Jay Rosen for six minutes and eight seconds, below is a transcript of the video of Jay Rosen moderating the SABEW conference workshop, Using Social Networking in Business Reporting.

To watch the video, go to acidlabs, where you can also see a video of Jay Rosen defining citizen journalism. I would embed, but for some reason embedded video has been breaking my page recently.

A wending path does lead

July 23, 2008 by  
Filed under News, Online, SMO, Social Networking

As the internet leads a wending path, a range of discussions (starting with Jeff Jarvis and on to Stilgherrian’s comments section) brought me to news.com.au’s live Twitter coverage of the pope at WYD08 on http://twitter.com/popedownunder.
Twitter - popedownunder

I like the live Twitter event coverage (as a personal effort instead of just a pushed RSS feed).
The Twitter account web link was to news.com.au’s in-depth WYD08 coverage page, linking to their What’s on when? page, with an embedded Google map.
Follow that through to the same Google map, full sized, showing, amongst other things, pilgrimage routes, papal motorcade and boat-a-cade routes, and locations for mass.
The creator of that map, news.com.au journalist Alexandra Marceau, has also created 58 other news maps for individual stories. What’s great about creating a map for an individual story is that it’s a mapped record of that story, available through a permanent list of user-created maps.

Obviously, you say, but I’ve been in the habit of giving a quick search-generated map reference link to online for a news story, one that simply points to the intersection where said news event took place, for example. That’s not a permanent record, and doesn’t extend the news into the “user-generated content” section searchable within Google Maps. Creating individually annotated news maps is something I’ll consider doing from now on, time permitting.

It would also be much better if I could mash up a geotagged rss feed with Google Maps to automatically show news down to the street, or at least suburb, level. That’s something I would still like to work on, again, time permitting.

Mind you, somebody much smarter than me is probably already doing that.

Location based News and Media

April 30, 2008 by  
Filed under Media, Online, SEO, SMO

The MediaShift Idea Lab have linked to a great list of examples of mainstream media using location-based technology in news delivery.

Personally, I like the idea of geo-tagging content so that readers can get a map view of their news across the city, state or country, and then be able to pick out what news to follow in feeds based on particular regions.

I’ve been experimenting with Yahoo!Pipes in trying to do that with news content that hasn’t specifically been prepared to be ‘locative’. It’s certainly time-intensive experimentation while I teach myself, and is yet to yield the results I’d like.

The list linked to by Paul Lamb is by LoJo connnect, who are also conducting a survey of news outlets and their offerings/experiments in locative media.

Via:
Paul Lamb at MediaShift Idea Lab

SMO: Social Media Optimisation

April 5, 2008 by  
Filed under Media, News, Online, SEO, SMO, Social Networking

Social Media sitesSocial Media Optimisation, or SMO, is gaining momentum as the new content distribution buzzword. Content is increasingly shared, and news content particularly is delivered through social networking sites. Will SMO replace SEO, search engine optimisation, as the way news organisations get their content seen by a wider audience?

A New York Times article last week tried to explain the future of news distribution by describing how ‘the young’ share news online via social networks.

SMO, or Social Media Optimisation, is one of the most important stories of the new media campaign – for several reasons.

  1. MSM (main stream media) are beginning to understand that social content distribution is a serious threat to their current distribution methods
  2. MSM in the main were disrespectfully late in adopting SEO, and
  3. It’s only now, well into the Facebook boom, that people are starting to take notice of the value of SMO.

While SEO, Search Engine Optimisation, will remain very important to news gathering and searching methods, it could soon be superceded by a much more important player in news distribution channels and strategies – Social Media Optimisation, or SMO.

How do people share information online? How do they find it? How does social media facilitate this?

What the New York Times article shows is the acceptance, if only partial, of the concept of SMO – that news is no longer force-fed, it is now shared, social, viral, and word of mouth.

Young people expect to see video with campaign stories
New York Times

“And they’ll find it elsewhere if you don’t give it to them, and then that’s the link that’s going to be passed around over e-mail and instant message,“ says Huffington Post’s Danny Shea. Brian Stelter writes: “Younger voters tend to be not just consumers of news and current events but conduits as well — sending out e-mailed links and videos to friends and their social networks. And in turn, they rely on friends and online connections for news to come to them. In essence, they are replacing the professional filter — reading the Washington Post, clicking on CNN.com — with a social one.“
via Romenesko

Like it or not, for traditional news media the news is a commodity that must sell. For it to sell and make money, it must be traded, clicked, monetised, and advertised. When content went online, MSM (mainstream media) very slowly caught up to the idea of SEO – making content user and search engine friendly.

Arguments from MSM – and let me be brutally honest here – dinosaurs, have been that using SEO techniques in news media is simply bowing to a digital master. Many in MSM have for too long bucked at what they call ‘writing headlines for a machine’.

That argument represents a fundamental lack of knowledge about how the future of information distribution will be shaped, and does not bode well for the necessary rapid uptake of SMO – integration with Facebook, Myspace, Twitter, Pownce, Tumblr, Stumbleupon, and numerous other variety of social networking startups.

People use the internet to search for information. When doing so, people looking for a story about the conclusion of the divorce trial between Heather Mills and Paul McCartney would most likely use the search terms, heather mills divorce, or paul mccartney divorce, or heather mills paul mccartney divorce, or even add the word settlement to any of those searches. They will not search using a print headline like “Damnation of Her Ladyship“ or “Lady Liar“, from the Daily Mail and Daily Mirror respectively, both on March 19.

People use a search engine to find what they are looking for, so writing page or article titles that assists them to do that is by no means writing headlines for a machine – it is writing headlines that will help real people find information using a machine.

But as MSM has only recently grasped the importance of doing this, and just as they catch up and start optimising content for search, the rules of the game gradually begin to change again.

MSM need to not be left behind this time. News in the new world of digital media is shared. Social media is word of mouth advertising. Social media is recommending a product to a friend, and whether that be viral video or a news story, it is a link to content of mutual interest, shared among a community of friends, a seperate community of family, another community of professional contacts, and innumerable other communities that gather around hobbies.

That MySpace, or Facebook, may be the flavour of the social networking month and gone tomorrow as another new social networking site enters the friend-swapping fray, is no good reason to neglect to stay in the game. If you’re only just starting to embrace MySpace as the skyrocketing Facebook begins to face new competition from bebo, you’re two full lengths behind the leaders.

The only saving grace for MSM in the past is that they have generally formed a pack that lag behind the innovators. Be warned though, as soon as your competition gets a clue and embraces the reality of online content sharing and community building in their news distribution strategy – you’ll find out just how lazy you’ve been when you lose community respect and relevance.

When the editors and owners hit the panic button and ask, “What the hell have you been doing? We’ve been left behind!“ – What will you say?

Integration is not just newsrooms. Integration is leading innovation, or at the very least keeping up with it.

Traditional media no longer control the news distribution channels.
Seed your content. Link out. Allow your video to be embedded, linked to, displayed elsewhere.